Archives for 24 Feb,2017

You are browsing the site archives by date.

,

When is it Time to Change Jobs?

How do you know when it’s the right time to take the next step in your career? A lot will depend on your professional goals, your life ambitions and priorities. There are a number of different factors to take on board when you are considering a...
Read More
,

How to Get Promoted

There are no hard and fast rules on how to be considered for promotion. However, there are certain things that everyone can do to improve their chances. Here are some top tips on how to do just that! DO YOUR BEST Concentrate on doing the best you possibly...
Read More
,

Developing Empathy

When the customer reaches out for service, they want to be heard. They essentially want to feel like they are understood. Developing empathy is integral to delivering quality customer service. Customer service cannot always provide resolutions, but it...
Read More
,

Dealing with Stress in Customer Service

Customer service can often be a stressful job. A higher frequency of complaints, problems, and insults lead to greater exposure to stress. Dealing with customers and problems is much more difficult when you allow the consequences of stress to affect your...
Read More
,

Being Assertive in Customer Service Roles

When people are being assertive in customer service roles, the outcome is direct and solution focused. Assertiveness allows you to develop a confident and straightforward approach to resolving problems and dealing with customers. These tips will help...
Read More