being assertive
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Assertiveness

Everybody communicates in one way or another, but few deliver messages as well as they can. Assertiveness is often seen as a desirable way to get our message across effectively to another person. Get it wrong, and you could be too passive or too aggressive. So how can we ensure we are communicating assertively?

Being Effective

Communicating should be a two-way process.  We communicate to ensure things get done, send and receive information, make decisions, obtain joint understanding and build relationships.

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