Marilyn Crofts

Marilyn Crofts

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Avoiding Burnout At Work

Defining Burnout at Work Burnout at work is the result of ongoing work-related stress. Living under pressure is not sustainable, and if action is not taken to reduce or remove the cause, then burnout is highly likely. Burnout is reached following a sustained...
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The Importance of Online Customer Service

More and more customer service interactions are taking place online. The increasing prevalence of online customer services, like web-chat or social media, are changing the way customer service interactions are taking place. This article will outline the...
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