Communication Skills

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Making a Good First Impression

If you are worried about how to make a good first impression when you meet someone or present to a new audience, have a look at these top tips to help you improve your initial impact. Both our verbal and non-verbal communication skills play an important...
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Questioning Techniques

You can either watch this video explaining the content or read it by yourself. Questioning is one of the most powerful tools available.  By using the right type of questioning technique at the right time, we can control our conversations and guide the...
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Giving and Receiving Feedback using The Johari Window

You can either watch the video below, which explains the Johari Window in depth or read the content beneath it related to the Johari Window.  What is Feedback? Feedback is the information given by one person to another, describing their behaviour and...
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