Customer Service

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The Importance of Online Customer Service

More and more customer service interactions are taking place online. The increasing prevalence of online customer services, like web-chat or social media, are changing the way customer service interactions are taking place. This article will outline the...
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3 Key Factors for Measuring Customer Loyalty

A loyal customer is invaluable to any business. They are likely to continue to use your business and engage with it. Perhaps they are more likely to refer you to their family or friends. However they display loyalty, it is important to recognise these...
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5 Essential Customer Service Skills

When working in customer service, there are key skills that any employee should hone to provide the best service possible. It’s far too generic to say that a customer service worker must be a ‘people person’. Take a look at these top tips...
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Selling Through Service

Most companies are focused on trying to retain customers. It’s more expensive to attract new customers to a business, rather than making sure customers who are already interacting with a business carry on doing so. This article will outline how...
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Factors of Exceptional Customer Service

When you have a really good experience with customer service, you tend to talk about it. That’s because it’s easier to encounter poor service than exceptional service. Customers will be much more likely to frequent your business if you offer great...
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Consequences of Poor Customer Service

Poor customer service is detrimental to any business. When customers do not feel valued, it makes it much easier for them to take their business elsewhere. Understanding the consequences of poor customer service is essential to delivering high-quality...
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