Building and Retaining Customer Relations

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3 Key Factors for Measuring Customer Loyalty

A loyal customer is invaluable to any business. They are likely to continue to use your business and engage with it. Perhaps they are more likely to refer you to their family or friends. However they display loyalty, it is important to recognise these...
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Consequences of Poor Customer Service

Poor customer service is detrimental to any business. When customers do not feel valued, it makes it much easier for them to take their business elsewhere. Understanding the consequences of poor customer service is essential to delivering high-quality...
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Developing Empathy

When the customer reaches out for service, they want to be heard. They essentially want to feel like they are understood. Developing empathy is integral to delivering quality customer service. Customer service cannot always provide resolutions, but it...
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