Customer Service Skills

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5 Essential Customer Service Skills

When working in customer service, there are key skills that any employee should hone to provide the best service possible. It’s far too generic to say that a customer service worker must be a ‘people person’. Take a look at these top tips...
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Dealing with Stress in Customer Service

Customer service can often be a stressful job. A higher frequency of complaints, problems, and insults lead to greater exposure to stress. Dealing with customers and problems is much more difficult when you allow the consequences of stress to affect your...
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Being Assertive in Customer Service Roles

When people are being assertive in customer service roles, the outcome is direct and solution focused. Assertiveness allows you to develop a confident and straightforward approach to resolving problems and dealing with customers. These tips will help...
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