Delivering Customer Service

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The Importance of Online Customer Service

More and more customer service interactions are taking place online. The increasing prevalence of online customer services, like web-chat or social media, are changing the way customer service interactions are taking place. This article will outline the...
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Selling Through Service

Most companies are focused on trying to retain customers. It’s more expensive to attract new customers to a business, rather than making sure customers who are already interacting with a business carry on doing so. This article will outline how...
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