Be Assertive

It is important for staff at all levels to think about how they interact with others and particularly about the effects of what they do or say. This course is designed to further the understanding of what is useful, what is effective in approaches to others and to practice the skills. The main emphasis will be on behaviour that the delegates find difficult to handle.

What is it all about?

It is important for staff at all levels to think about how they interact with others and particularly about the effects of what they do or say. This course is designed to further the understanding of what is useful, what is effective in approaches to others and to practice the skills. The main emphasis will be on behaviour that the delegates find difficult to handle.

To gain the fundamental knowledge and skills that will enable participants to continue to change attitudes that interfere with them being assertive in order to enhance communication and relationships with others.

What will you learn?
  • What is assertiveness?
  • Identifying behavioural types
  • Listening skills
  • Perception and behaviours
  • Dealing with emotions
  • Giving and receiving feedback
  • Assertiveness techniques
  • Communicating with different types of people
  • Personal action plans
Who should attend?

Anybody who has to influence others.

How long?

1 Day

Find Out More

Call us on 0117 959 4135 or leave your details below and we'll contact you shortly.

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