In today’s rapidly changing business climate, coaching is one of the most effective methods of enhancing performance. A good coach leads highly productive teams.
The need to respond to change, to be flexible, to be competi- tive, are ever present for the manager. These factors and in many cases a commitment to the principles for Investors in Peo- ple mean that managers need to be skilled in developing their people and helping them to be as effective as possible. Only a small proportion of training takes place in seminars or on cours- es, the majority should take place in the workplace. This course is designed to help managers fulfil their role as a coach and to more effectively use other training resources available within the organisation.
By the end of the course participants will be able to apply a more systematic approach to developing people.
- Fundamentals of Coaching
- Coaching characteristics
- Establishing a coaching strategy
- Coaching diverse employees
- Personality styles
- Trust relationships
- The Coaching Process
- The coach-employee relationship
- Objectives, expectations and goals
- Performance evaluation
- Communication skills
- Questioning and listening
- Interpersonal meetings
- Face-to-face meetings
- Productive confrontations