We communicate all the time but we rarely think about it. In- effective communication is a serious personal and organisation- al problem. Through self-analysis, role-plays and skills development delegates are given the means to become more effective communicators. Important areas covered include: body language, hidden agendas, introductions, handling aggression, voice modulation, self-barriers and listening skills. Delegates will become more confident in handling subordinates, peers and the managers.
By the end of the course participants will be able to communicate more skilfully with a greater awareness of how to achieve an appropriate impact.
- The barriers to effective communication
- The components of excellent communication
- Verbal and non verbal communication
- Determining the skills required
- Pitfalls and barriers
- Choosing and using a range of behaviours
- Identifying individual style
- Understanding the different styles
- Adapting your style
- Managing emotions with communication
- Influencing others
- Body language and behaviour
- Listening skills
- Behaving confidently
- Feedback – encouraging accurate and fair feedback
- Personal action plans
Anyone wishing to review and improve their ability to communicate with others face to face in meetings, or on the telephone.