Credit Control Skills

This course is designed for people who would like to apply new skills and refine existing skills in relation to managing their book of debtors. The course covers planning; communication and the overall strategy of credit control, ensuring delegates are better equipped to collect outstanding funds in an effective and efficient manner.

Duration

1 day

About the course

This course is designed for people who would like to apply new skills and refine existing skills in relation to managing their book of debtors. The course covers planning, communication and the overall strategy of credit control, ensuring delegates are better equipped to collect outstanding funds in an effective and efficient manner.

Who should attend?

This course is suitable for anyone whose role involves the collection of debt who would like to improve the speed and success of settlements.

Workshop Content

The planning stage

  • cash allocation and good housekeeping
  • the use of the Aged Debt Report
  • Pareto Analysis (80/20 rule)
  • highest value and highest risk
  • review of debtor liquidity and payment status
  • review of funding position
  • understanding and managing the business relationship
  • offsetting and the rules of offset

Telephone Techniques

  • the advantages of personal contact vs. email
  • preparation
  • the contact โ€“ the importance of building a rapport with the decision maker
  • timing

The conversation

  • preparation
  • the approach
  • excuses and how to deal with them
  • the warning signs
  • obtaining firm commitment to pay
  • techniques- the use of open questions and listening skills
  • applying pressure โ€“ when and how
  • note taking
  • dealing with responses
  • how best to acknowledge
  • the importance of being firm, professional but calm

Dealing with queries

  • the importance of following procedure
  • time frames for resolution

Find Out More

Call us on 0117 959 4135 or leave your details below and we'll contact you shortly.
Course Information

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