Exceptional Customer Service

The provision of a reliable and effective customer care service is the lifeblood of every organisation, yet the issues which need to be addressed are extremely variable. Through assessment and discussion, we define these issues, the way they need to be dealt with, and which skills require development.

What is it all about?

The provision of a reliable and effective customer care service is the lifeblood of every organisation, yet the issues which need to be addressed are extremely variable. Through assessment and discussion, we define these issues, the way they need to be dealt with, and which skills require development.

The course aims to raise awareness of customer service and assist delegates in providing exceptional customer care.

What will you learn?
  • Define the factors of ‘exceptional customer service’
  • Consequences of poor service training to make a difference
  • Nature of communication
  • Importance of ‘first impressions’
  • Factors of good and bad communication
  • Active listening skills
  • Effective questioning techniques
  • Taking advantage of sales opportunities
  • Voice impact
  • Handling complaints
  • Dealing with difficult situations
  • Assertive behaviour
  • Overcoming objections
  • Personal skills analysis
  • Personal action plans
Who should attend?

Anyone who deals with customers either on the telephone or fact-to-face

This course is beneficial to those new to this role but is also invaluable for those more experienced who wish to review their techniques.

How long?

1 Day

Find Out More

Call us on 0117 959 4135 or leave your details below and we'll contact you shortly.

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