Selling Through Service

Whether your client servicing team communicate to clients face-to-face or over the telephone, this course will provide them with a wide range of skills and techniques to maximise their sales potential.

What is it all about?
Whether your client servicing team communicate to clients face-to-face or over the telephone, this course will provide them with a wide range of skills and techniques to maximise their sales potential.
What will you learn?
  • The link between selling and service
  • Positive sales attitude and awareness
  • Preparing to sell
  • Communication skills
  • Looking for new sales opportunities
  • Working with customer personalities
  • Six steps to selling
  • Changing sales resistance
  • Triggers and customer needs
  • How customers buy
  • Initiating the sales conversation
  • Customer resistance
  • Handling objections
  • Gaining commitment
  • Selling and the telephone
  • Measuring success

Who should attend?
Anyone with customer contact who works in a sales orientated environment.
How long?

1 Day

Find Out More

Call us on 0117 959 4135 or leave your details below and we'll contact you shortly.

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