customer service

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The Importance of Online Customer Service

More and more customer service interactions are taking place online. The increasing prevalence of online customer services, like web-chat or social media, are changing the way customer service interactions are taking place. This article will outline the...
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Selling Through Service

Most companies are focused on trying to retain customers. It’s more expensive to attract new customers to a business, rather than making sure customers who are already interacting with a business carry on doing so. This article will outline how...
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Factors of Exceptional Customer Service

When you have a really good experience with customer service, you tend to talk about it. That’s because it’s easier to encounter poor service than exceptional service. Customers will be much more likely to frequent your business if you offer great...
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Consequences of Poor Customer Service

Poor customer service is detrimental to any business. When customers do not feel valued, it makes it much easier for them to take their business elsewhere. Understanding the consequences of poor customer service is essential to delivering high-quality...
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Developing Empathy

When the customer reaches out for service, they want to be heard. They essentially want to feel like they are understood. Developing empathy is integral to delivering quality customer service. Customer service cannot always provide resolutions, but it...
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Being Assertive in Customer Service Roles

When people are being assertive in customer service roles, the outcome is direct and solution focused. Assertiveness allows you to develop a confident and straightforward approach to resolving problems and dealing with customers. These tips will help...
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