effective

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The Importance of Online Customer Service

More and more customer service interactions are taking place online. The increasing prevalence of online customer services, like web-chat or social media, are changing the way customer service interactions are taking place. This article will outline the...
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Effective Leadership Action Plan

This article will give you some ideas on how to plan to deliver effective leadership. If you can make sure you have worked through each of the areas your team will be more able to understand your vision and follow you to achieve your team goals. Clarify...
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Questioning Techniques

You can either watch this video explaining the content or read it by yourself. Questioning is one of the most powerful tools available.  By using the right type of questioning technique at the right time, we can control our conversations and guide the...
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