empathy

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5 Essential Customer Service Skills

When working in customer service, there are key skills that any employee should hone to provide the best service possible. It’s far too generic to say that a customer service worker must be a ‘people person’. Take a look at these top tips...
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Emotional Intelligence in Leadership

Emotional Intelligence, also known as EI or EQ (emotional quotient), is based on the idea that if people are better able to understand their own emotions and those of the people they work with, they are likely to be able to perform better. But what does...
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Developing Empathy

When the customer reaches out for service, they want to be heard. They essentially want to feel like they are understood. Developing empathy is integral to delivering quality customer service. Customer service cannot always provide resolutions, but it...
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