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Telephone Etiquette

Communicating Over the Telephone, Communication Skills

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Communicating Over the Telephone, Communication Skills

Telephone Etiquette

We all spend a lot of time on the phone at work, but may not be aware of the appropriate telephone etiquette....

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Marilyn CroftsJun 13 clearly, etiquette, listen, smile, technique, telephone No Comments

Handling Customer Complaints

Customer Service, Customer Service Skills

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Customer Service, Customer Service Skills

Handling Customer Complaints

When a customer complains, it can be difficult to know how to react and what to do to calm the situation...

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Marilyn CroftsApr 13 calm, facts, follow up, listen, solution No Comments

Assertiveness

Communication Skills, Effective Communication

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Communication Skills, Effective Communication

Assertiveness

Everybody communicates in one way or another, but few deliver messages as well as they can. Assertiveness...

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Marilyn CroftsMar 16 assertive, clear, effective, honest, listen, open No Comments

What is Said and What is Heard?

Communication Skills, Listening Skills

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Communication Skills, Listening Skills

What is Said and What is Heard?

The Communication Process Listening is the most fundamental component of interpersonal communication...

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Marilyn CroftsFeb 27 communicate, communication, communication skills, listen, listening, listening skills, the ladder of inference No Comments