listening

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Making a Good First Impression

If you are worried about how to make a good first impression when you meet someone or present to a new audience, have a look at these top tips to help you improve your initial impact. Both our verbal and non-verbal communication skills play an important...
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What is Coaching?

Coaching is the art of using refined listening, questioning and reflection skills by an individual with the objective of creating conditions that will allow another person to learn and develop. When delivered effectively the individual being coached will...
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The Importance of Listening

Listening is a skill that isn’t generally taught but perhaps it should be? This article will help you understand the importance of listening and questioning and how these techniques can help you achieve success in sales and life generally. Questioning...
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What is Said and What is Heard?

The Communication Process Listening is the most fundamental component of interpersonal communication skills. Listening is not something that just happens (that is hearing), listening is an active process in which a conscious decision is made to listen...
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