social media

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The Importance of Online Customer Service

More and more customer service interactions are taking place online. The increasing prevalence of online customer services, like web-chat or social media, are changing the way customer service interactions are taking place. This article will outline the...
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Creating a Social Media Strategy

There’s a lot of noise in social media, so it’s crucial that all businesses create a focused campaign that stands out and connects with it’s business objectives and purpose. These top tips will assist in creating a social media strategy...
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Taking Control of Technology

Never enough hours in the day? What if you could ‘find’ more time? Technology can be both a blessing and a curse when it comes to managing our time? This article will give you advice on taking control of technology and how to make you work and live...
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Creating a CSR Strategy

Corporate Social Responsibility (CSR) is about considering the impact your business has on the economy, environment and society. These top tips will help you build a CSR strategy that can have an impact on your reputation and also improve your performance....
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The Five P’s and Social Media

Lots of companies say – and even believe – that they have a social media strategy. They encourage employees to create profiles and to promote or share news about what the company is doing, and they set up profiles on every site they can find. But,...
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Measuring Social Media

We know that you want to measure your results of your social media campaign. You may also need to report to your accountant or your line manager that all this effort you are putting into social media is turning into profit. This article will give a background...
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