Customer Communication Essentials

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Expert communication skills and exceptional customer support go hand-in-hand. Whether you are answering questions, resolving problems, or developing rapport with client—a positive experience starts with friendly, empathetic, and effective communication.

In this course, learn how to improve the client experience by becoming a better listener and communicator. Some specific skills you will develop include: starting and ending customer conversations, listening to understand client and identify their needs, and providing empathetic and personalised support. At the end of the course, practice everything you’ve learned with a real-world clients scenario.

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Ready to book? Simply complete the form with your details and we will contact you about the next available dates.

If you require further advice on the suitability of this course, please call our experts on 0117 248 2731

APCC Affiliate
ilm approved

Ready to change the way you work?