Expert communication skills and exceptional customer support go hand-in-hand. Whether you are answering questions, resolving problems, or developing rapport with client—a positive experience starts with friendly, empathetic, and effective communication.
In this course, learn how to improve the client experience by becoming a better listener and communicator. Some specific skills you will develop include: starting and ending customer conversations, listening to understand client and identify their needs, and providing empathetic and personalised support. At the end of the course, practice everything you’ve learned with a real-world clients scenario.