Privacy Policy

This policy (together with our terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The Kinrock Group (“Group”) is made up of different legal entities including:

• Enter IT Limited trading as Microw
• Kinrock Limited
• Kinrock Education Limited
• Kinrock Business Services Limited
• Red I.T. Solutions Limited
• Redmill Advance Limited
• Zing 365 Holding Limited
• Zing 365 Limited

This privacy policy is issued on behalf of the Group so when we mention a specific company, "we", "us" or "our" in this privacy policy, we are referring to the relevant company in the Group responsible for processing your data.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller of this website is Zing 365 Limited, 101 Victoria Street, Redcliffe, Bristol, BS1 6PU, United Kingdom (company number 10423788) . By using a log-in for or visiting the www.zing365.co.uk Website (the “Website”) you are accepting and consenting to the practices described in this policy.

Information We May Collect From You

This website is not intended for children and we do not knowingly collect data relating to children.

We may collect and process the following data about you:

Information you give us.

You may give us information about you by taking actions or filling in forms on our Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our service, place an order on our Website, participate in discussion boards or other social media functions on our Website, access articles and other resources, coaching discussions and contact us through our helpdesk.

The information you give us may include your first name, last name, title, address, e-mail address, phone number and your request.

Information we collect about you.

With regard to each of your visits to our Website, we may collect the following information:

• Identity Data includes first name, last name, title.
• Contact Data includes address, email address and phone number.
• Profile Data will include any correspondence between us (such as enquiries, requests by you for information from us, calls between us)
• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products or services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
• Transaction Data including details about payments to and from you and other details of products and services you have purchased from us.
• Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' information about your visit to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Please refer to our cookie policy for further details.

Uses Made of the Information

We use information held about you in the following ways:

Information you give to us.

We will use this information:

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
• To provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about, or that you may be interested in.
• If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, please notify us by e-mail or post.
• To notify you about changes to our service.
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• For analytical purposes including how you engage with our website.

Information we collect about you.

We will use this information:

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
• To allow you to participate in interactive features of our service, when you choose to do so.
• As part of our efforts to keep our site safe and secure.
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
• To make suggestions and recommendations to you and other users of our site about products or services that may interest you or them.

Disclosure of Your Information

The data you enter is needed to provide a good service to you on the Zing365 website. We will treat your information with complete respect and will not disclose it to any third party, other than to parties involved directly in providing a high quality service to you. as follows:

• If the Group or Zing365 Ltd or some or all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets.
• Third parties who provide IT and support services including:

Name: Google Analytics

Service: We use Google Analytics to track various statistics within our website

Location: US

‍

Name: HubSpot Inc

Service: A database management system. We use this to ensure we accurately track all activities between you and us

Location: US

‍

Name: LearnUpon

Service: A learning management software provider. We use LearnUpon to deliver our structured learning and development programmes

Location: EU and US

‍

Name: Mailchimp

Service: An email and marketing communications tool. We use it to send you updates, newsletters, promotions, or any other information relating to our products and services

Location: US

‍

Name: Stripe

Service: A payment gateway used to securely transact any purchases from our website

Location: US

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of Zing365 Ltd, our clients, or others.
• With other members of our Group for administration purposes.
• With our legal, accountancy and similar advisers where necessary for them to perform their role.
• If you are accessing our products and services via your employer, or your employers’ branded website, learning management system or personalised store pages we may share analytical data with your employer including but not limited to your learning activity, exam results, test results, how you engage with our learning platform and your chosen learning programme.

When we transfer your personal data out of the EEA, we ensure an adequate degree of protection is  afforded to it. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Where We Store Your Personal Data

All information you provide to us is stored on our secure servers located in the EU. Any payment transactions will be managed by Stripe in accordance with their own data protection policy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.

You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:

• If you want us to establish the data's accuracy;
• Where our use of the data is unlawful but you do not want us to erase it;
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please contact us at heretohelp@zing365.com

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This current version was updated in January 2026.

Contact

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.ukOpens in a new window). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Zing365 Ltd, 101 Victoria Street, Redcliffe, Bristol, BS1 6PU or heretohelp@zing365.co.uk. We will endeavour to respond within 48 hours.