Dealing with Challenging Customers

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This course is designed to provide an insight into some of the reasons why people become difficult or challenging. It explores some of the emotions involved and provides strategies for dealing with them.

It should provide delegates with ideas and the chance to reflect on situations and avoid becoming emotionally involved or stressed.

By the end of this course you will:

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Be able to devise their own strategies for dealing with challenging customers

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Have an understanding of the emotions behind challenging behaviour

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Recognise that situations they face are not unusual and happen to everybody

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Continue to reflect on what they have learned when they face real situations

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Remain much less stressed because the have an awareness of the psychology involved

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Ready to book? Simply complete the form with your details and we will contact you about the next available dates.

If you require further advice on the suitability of this course, please call our experts on 0117 248 2731

APCC Affiliate
ilm approved

Ready to change the way you work?