FCA Consumer Duty of Care

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This course is designed to provide the learner with an understanding of the aims, requirements, and expectations of the Financial Conduct Authority in complying with the Consumer Duty.

The course is split into sections and we recommend that you take breaks between sections as required.

What we will cover

  • Explain the main aims of the Consumer Duty
  • Outline the standards of the cross-cutting rules
  • Understand the four Outcomes which firms must achieve
  • Describe examples of good and poor practice in relation to
    • Organisational culture
    • The relationship of value to the products and services offered
    • Ensuring consumer understanding
    • Providing services suitable for diverse and vulnerable customers

Certs & Credits

Certificate of Completion

By completing/passing this course, you will attain the Zing Completion Certificate

Learning Credits

CPD 1.0

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Ready to book? Simply complete the form with your details and we will contact you about the next available dates.

If you require further advice on the suitability of this course, please call our experts on 0117 248 2731

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