How to Have a Difficult Conversation

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Nobody loves having a difficult conversation at work—but most of us have had to. As it’s so common, knowing how to navigate a sensitive discussion effectively is essential.

Whether you need to confront a colleague, give an employee bad news, or discuss a delicate issue with your manager, you will learn a four-step process to help you have that difficult conversation. You’ll also learn what to do before, during, and after your discussion to confidently engage, reach a place of mutual understanding, and overcome issues in the workplace.

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Ready to book? Simply complete the form with your details and we will contact you about the next available dates.

If you require further advice on the suitability of this course, please call our experts on 0117 248 2731

APCC Affiliate
ilm approved

Ready to change the way you work?