While customer service channels like social media and live chat are increasingly popular, the humble phone remains relevant. Why?
For starters, delivering customer service over the phone allows reps to have detailed and personalized conversations with customers. A phone call also offers the most convenient way to raise follow-up questions”which can then be answered right away. And good phone service demonstrates professionalism and gives customers more reason to trust and respect your business.
Conversely, consider the impression a bad phone call can leave. A phone interaction that turns rude or is impersonal or just generally inefficient can keep customers from coming back. And that is more than enough reason to boost your customer service phone skills.
Coversure
No request was ever too much, and they made a genuine effort to involve my colleague and myself at every stage of the process."
GHG Solutions
CCTA
The quality of material and content is excellent, and the delivery of the training by Matt is the best I have ever seen in a training environment."
Protect Commercial
Crawford & Company
Matt also did a follow up meeting with the team which allowed us to ask any questions on things that may not have gone as expected and, from that, we managed to improve yet again."
Kentro Capital Limited
The trainer (Bernie) always gets very good reviews and I still remember her training years after attending.”
Clarion
Zing365 has been a leading provider of training & development services to the UK insurance market since 2000 and is based in Bristol, England.
