for Insurance Firms
Details
Description
This course is designed to provide insight into why some individuals may be perceived as “difficult” or “challenging.” It explores the underlying emotions that can drive these behaviours and introduces practical strategies for responding constructively and maintaining professionalism.
The course encourages delegates to reflect on real-life situations, build emotional awareness, and develop approaches that help prevent stress or emotional escalation.
Objectives
By the end of this course delegates should:
- Be able to devise their own strategies for dealing with challenging customers
Have an understanding of the emotions behind challenging behaviour
Recognise that situations they face are not unusual and happen to everybody
Continue to reflect on what they have learned when they face real situations
Remain much less stressed because the have an awareness of the psychology involved.
"We have been working with Zing365 over the last couple of months on building our new learning platform, they have been extremely accommodating – working with us to constantly move the project forward."
Coversure
"The team have been incredibly accommodating, consistently driving the project forward with a collaborative and solutions-focused approach.
No request was ever too much, and they made a genuine effort to involve my colleague and myself at every stage of the process."
GHG Solutions
"When it came to finding the right L&D platform for our organisation, the Zing365 platform stood out from all other providers and met all our needs in terms of functionality, features and benefits."
CCTA
"We have been working with Matt & Zing 365 for some time now and they are our preferred training provider.
The quality of material and content is excellent, and the delivery of the training by Matt is the best I have ever seen in a training environment."
Protect Commercial
“The mentorship and guidance throughout the process was invaluable and we highly recommend their services and look forward to working on future projects together.”
Crawford & Company
"We have all managed to improve our approach to our individual brokers and markets, all seeing successes.
Matt also did a follow up meeting with the team which allowed us to ask any questions on things that may not have gone as expected and, from that, we managed to improve yet again."
Kentro Capital Limited
"It’s always a pleasure working with Michelle, incredibly prompt replies, helpful progress reports and structured responses to keep us updated on concurrent projects and training sessions.
The trainer (Bernie) always gets very good reviews and I still remember her training years after attending.”
Clarion
"Zing365 demonstrated a strong understanding of how learning content needs to function within corporate systems."
Howden Insurance Brokers
"Each module working exactly as expected on the first attempt."
Jensten Insurance Brokers
"They enabled us to integrate their content seamlessly into our learning tools and even helped by adding the JavaScript required for our completion-tracking."
AXA Ignition NBS
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Zing365 has been a leading provider of training & development services to the UK insurance market since 2000 and is based in Bristol, England.
