Insurance Skills & Competency Index 2026

AI is changing how insurance professionals work and the skills firms need to develop in their people.

The Zing 365 Insurance Skills & Competency Index surveyed 150 insurance L&D leaders to understand how they're building, assessing, and maintaining working capability in the age of AI.   

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What You'll Discover in the Report

The State of Insurance Capability

52% of senior insurance L&D professionals believe their people have the skills needed to achieve strategy objectives over the next three years.

And while AI and technology adoption is the most frequently cited organisational challenge, there are a number of other challenges respondents are worried about.

The Insurance Capability Gap

While AI and digital skills are identified by a significant number of respondents as the hardest skills to develop, the capability gap is much more diverse than that.

In the report we reveal the areas beyond AI where L&D professionals say they're facing skills development challenges.

The AI Capability Challenge

Although 81% of respondents say AI is transforming their business, they also identified a number of clear challenges around AI.

From the responses it is clear there's a number of skills insurance L&D professionals know they need to develop in their workforce in the age of AI.

Leadership Readiness

Among those surveyed, there's strong confidence in succession planning, but 1 in 4 still see developing future leaders as one of their greatest organisational challenges.

The report looks at how L&D leaders are addressing these challenges, and discusses how you can tackle this issue at your own organisation.

The Insurance Professional of 2030

Based on all the findings from the survey, the report looks at what the insurance professional of 2030 will look like, and what L&D professionals can do to make sure their workforce has the skills it needs to successfully tackle these future challenges.

Download the Skills & Competency Index

To get the full results of the Zing365 Insurance Skills & Competency Index, just click the link below.

You'll get instant access to the entire report without filling out any forms.
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