The Essentials of Communication

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Details

Credits CPD:
Course Length:

Description

This module focuses on developing effective communication skills across a variety of mediums. It will also help you to have a positive awareness of your own personality and the impact you have on others.

This course will explore the impact that our communication has on others, utilising the Insights Discovery © Model to identify the best methods of communication to the people that we meet daily. We will also identify the impact that verbal and non-verbal communication has on others, and explore the barriers that are faced when communicating, to help make the right choice based on the message that is being communicated.

Objectives

  • Demonstrate effective use of proactive communication skills
  • Explore active listening techniques
  • Understand how to adapt your communication according to your recipient
  • Obtain feedback from others and provide feedback to others

"We have been working with Zing365 over the last couple of months on building our new learning platform, they have been extremely accommodating – working with us to constantly move the project forward."

Coversure

"The team have been incredibly accommodating, consistently driving the project forward with a collaborative and solutions-focused approach.

No request was ever too much, and they made a genuine effort to involve my colleague and myself at every stage of the process."

GHG Solutions

"When it came to finding the right L&D platform for our organisation, the Zing365 platform stood out from all other providers and met all our needs in terms of functionality, features and benefits."

CCTA

"We have been working with Matt & Zing 365 for some time now and they are our preferred training provider.

The quality of material and content is excellent, and the delivery of the training by Matt is the best I have ever seen in a training environment."

Protect Commercial

“The mentorship and guidance throughout the process was invaluable and we highly recommend their services and look forward to working on future projects together.”

Crawford & Company

"We have all managed to improve our approach to our individual brokers and markets, all seeing successes.

Matt also did a follow up meeting with the team which allowed us to ask any questions on things that may not have gone as expected and, from that, we managed to improve yet again."

Kentro Capital Limited

"It’s always a pleasure working with Michelle, incredibly prompt replies, helpful progress reports and structured responses to keep us updated on concurrent projects and training sessions.

The trainer (Bernie) always gets very good reviews and I still remember her training years after attending.”

Clarion

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