for Insurance Firms
Details
Description
This course gives you the regulatory grounding on customer vulnerability. It covers what the FCA means by a vulnerable customer, why it matters, and what the rules and wider law expect of firms. You will look at the four drivers of vulnerability, what the Consumer Duty requires, and how common vulnerability is. It then turns to where firms most commonly fall short, and to what is expected when firms handle vulnerability data, support customers in financial difficulty, and deal with third-party representation and financial abuse.
Its companion course, Supporting Vulnerable Customers in Practice, turns the same subject into day-to-day skills. We recommend taking this course first, though each one works on its own.
- By the end of this course you will:
- Be aware of the nature of vulnerable consumers and appreciate why this is important
- Understand the way this subject is approached by the FCA
- Gain insights into ways in which vulnerability might be detected
- Be able to consider ways of managing vulnerable consumers
"We have been working with Zing365 over the last couple of months on building our new learning platform, they have been extremely accommodating – working with us to constantly move the project forward."
Coversure
"The team have been incredibly accommodating, consistently driving the project forward with a collaborative and solutions-focused approach.
No request was ever too much, and they made a genuine effort to involve my colleague and myself at every stage of the process."
GHG Solutions
"When it came to finding the right L&D platform for our organisation, the Zing365 platform stood out from all other providers and met all our needs in terms of functionality, features and benefits."
CCTA
"We have been working with Matt & Zing 365 for some time now and they are our preferred training provider.
The quality of material and content is excellent, and the delivery of the training by Matt is the best I have ever seen in a training environment."
Protect Commercial
“The mentorship and guidance throughout the process was invaluable and we highly recommend their services and look forward to working on future projects together.”
Crawford & Company
"We have all managed to improve our approach to our individual brokers and markets, all seeing successes.
Matt also did a follow up meeting with the team which allowed us to ask any questions on things that may not have gone as expected and, from that, we managed to improve yet again."
Kentro Capital Limited
"It’s always a pleasure working with Michelle, incredibly prompt replies, helpful progress reports and structured responses to keep us updated on concurrent projects and training sessions.
The trainer (Bernie) always gets very good reviews and I still remember her training years after attending.”
Clarion
"Zing365 demonstrated a strong understanding of how learning content needs to function within corporate systems."
Howden Insurance Brokers
"Each module working exactly as expected on the first attempt."
Jensten Insurance Brokers
"They enabled us to integrate their content seamlessly into our learning tools and even helped by adding the JavaScript required for our completion-tracking."
AXA Ignition NBS
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Zing365 has been a leading provider of training & development services to the UK insurance market since 2000 and is based in Bristol, England.
