Communication and Assertiveness

Communicating should be a two-way process. We communicate to ensure things get done, send and receive information, make decisions, obtain joint understanding and build relationships. Effective assertive communication happens when both parties are fully aware and understand what is being said or presented. How we communicate, though, can be very individual and some are better communicators than others.This session is designed to help you enhance your communication and assertiveness with others, making your more efficient and effective when collaborating, ensuring you are appreciating others perspective and expressing yourself clearly.

• Recognise the fundamental attributes of effective communication and getting your message across effectively• Build the required skills to express yourself clearly and communicate effectively• Understand the differences between aggressive, non-assertive and assertive behaviour