Handling Difficult Conversations

This webinar focuses on developing effective communication skills across a variety of mediums. It will also help you to have a positive awareness of your own personality and the impact you have on others. Not all conversations can be positive, and this module will help you prepare for challenging conversations, resolve any conflict and achieve a great outcome for both parties

-Understanding assertiveness-Recognising the skills and reasons to be assertive -Build a variety of techniques tro communicate more assertively and clearly -Become more confident to deal with conversations that are challenging-Understand how to give effective feedback