Many of us associate intelligence as our IQ, but how many of us thinking about our Emotional Intelligence (or EQ)? It a big part of diversity and inclusion training. The session will help you understand what part emotional intelligence has to play when dealing with customers, colleagues and stakeholders. It will help you become more aware of the impact that is has within your roles in a variety of different situations and communicate assertively.
• Explore the 5 domains of emotional intelligence• Identify Emotional Intelligence strengths for various types of roles • Practice Assertiveness behaviours and tools.
Zing365 has been a leading provider of training & development services to the UK insurance market since 2000 and is based in Bristol, England.
