BT Redcare Closure: What Brokers Need to Know Now

As of 1st August 2025, BT Redcare has  officially ceased all alarm signalling services. This move - first announced  in January 2024 - impacts an estimated 120,000 UK customers, many of whom  relied on Redcare systems for fire, theft, and property protection.

For brokers, the challenge has now shifted from  preparation to urgent response. Clients who have not yet migrated to an  alternative system may already face lapses in security and compliance. More  critically, they may now be uninsured if their policies required a  functioning, accredited monitored alarm system.

‍

Why the Closure Matters Today

BT Redcare has been a trusted alarm signalling  provider for over 30 years. Now that these systems have been switched off,  businesses and households relying on them face immediate consequences:

 
• Increased security risks – Properties may now be unprotected if       alarms are no longer signalling.
 
• Compliance failures – Certain industries require monitored       alarms as part of regulation or contracts.
 
• Insurance gaps – Insurers may decline claims if       security warranties are no longer satisfied.
 

This is no longer a future risk — it’s a  present one.

‍

The Broker’s Role in the Aftermath

While some migration has already taken place  through BT’s collaboration with AddSecure, many policyholders have not acted  in time. Brokers now have a critical role to play in:

 
• Contacting affected clients immediately to confirm whether their systems are operational
 
• Advising on urgent upgrades to alternative monitored alarm services meeting BS EN 50136 standards
 
• Ensuring installation by accredited providers — namely NSI or SSAIB certified firms
 
• Working with insurers to maintain cover, avoid invalidated policies, and negotiate interim solutions where possible
 

This rapid engagement is essential to protect  clients’ cover and reinforce the broker’s role as a trusted risk adviser.

‍

Wider Lessons for the Industry

The Redcare shutdown is a stark reminder of how  quickly technological and regulatory changes can affect insurance cover. Just  as Consumer Duty has transformed client communication standards, and the  softening market is reshaping placement strategies, the end of Redcare  demonstrates that resilience depends on staying ahead of change.

The brokers who add the most value are not  those who simply respond to insurer renewals, but those who can translate  industry changes into clear, actionable guidance for clients.

‍

Training and Development – Building Long-Term  Resilience

The Redcare closure has underlined how vital it  is for brokers to link technical knowledge with client communication. It’s a  clear reminder that staying informed and proactive makes a real difference to  outcomes.

This makes structured, scenario‑based training  more important than ever. At Zing365, we’re helping brokers strengthen both  their technical knowledge and their client communication skills, with  practical development designed to:

 
• Identify potential areas of risk before they become problems
 
• Support confident, timely conversations with clients
 
• Foster collaboration with insurers and service providers
 
• Strengthen resilience by preparing for future industry shifts
 

Looking Ahead

The closure of BT Redcare is now a reality. For  brokers, the priority is clear: ensure every affected client has an immediate  plan in place. Those who act quickly will protect clients from uninsured  losses and cement their reputation as trusted advisers.

More broadly, the Redcare case underlines the  vital role brokers play in helping clients adapt to change. With the right  approach a challenge like this becomes an opportunity to showcase expertise,  reinforce relationships, and build resilience for the future.

‍