What types of training do you offer?

We provide e-learning courses for the insurance industry, covering Business Skills, Compliance, ESG, and Insurance topics. Our courses are available for licensing and can be integrated into your Learning Management System (LMS).

Do I need to purchase an entire content library, or can I select individual courses?

We recommend licensing entire content libraries, as this provides comprehensive training for your team. However, in some cases, bundles of 5 or 10 courses can also be purchased.

What Learning Management System (LMS) formats do you support?

We provide SCORM files in SCORM 1.2, SCORM 2004, and TINCAN formats. Please let us know your LMS requirements during the agreement process.

What if my LMS requires SCORM 2004, but your courses are in SCORM 1.2?

We can convert SCORM 1.2 content to SCORM 2004 upon request. Please provide notice so we can make the necessary adjustments.

What is the process for licensing e-learning courses?

Our process involves: Agreement on the required libraries and number of licenses, Testing a sample SCORM file on your LMS, Signing a Content Licensing Order form, Setting up your company in our system (BrightOffice & Xero), Delivering SCORM files and assigning licenses, and Ongoing support and updates.

How long does it take to receive the SCORM files after signing the contract?

Typically, SCORM files are delivered within one week of signing the contract.

How long do licenses last?

Licenses are valid for 365 days from the date the SCORM files are delivered.

Can I test a SCORM file before signing the contract?

Yes, we provide a test SCORM file to ensure compatibility with your LMS before finalizing the contract.

How will I receive the SCORM files?

SCORM files are shared via WeTransfer. You will receive an email with a link to download the files, which will be available for three days.

What should I do if a SCORM file is missing?

If any purchased SCORM files are missing, we will ensure they are uploaded to our system before delivery.

Can additional licenses be added after purchase?

Yes, additional licenses can be assigned upon request.

Will I receive new courses if they are added to a licensed library?

Yes, if you have licensed an entire content library, you will receive any newly released courses within that library.

What if I purchased an individual course, but a related new course is released?

If a new course is directly related to one you previously purchased (e.g., Part 2 of a course series), we will notify you about its availability.

How do I sign the contract?

The Content Licensing Order form can be signed electronically, and some clients prefer using DocuSign for this process.

How is invoicing handled?

Once the contract is signed, we generate an invoice through BrightOffice and Xero and send it to you.

What payment methods do you accept?

Payment details will be provided on the invoice, and we accept bank transfers and other standard payment methods.

Who should I contact if I have issues with my SCORM files?

Contact support@zing365.co.uk for assistance with SCORM file issues.

How can I request a demo of your courses?

You can request a demo by contacting us, and we will arrange access to a sample course.

Switching CPD Platforms | Guided Onboarding for Insurance Firms

25 years

Insurance sector expertise

4.9/5

Average platform rating

14,000+

Registered learners

70+

Insurance sector clients

TRUSTED BY

"Zing gives us confidence, not just in learning, but in our ability to demonstrate competence properly. That’s critical for us as a network. The difference compared to our old system is night and day."

Steve Walton, Quality & Compliance Director, Momentum (107 AR firms)

"We have been working with Zing365 over the last couple of months on building our new learning platform, they have been extremely accommodating – working with us to constantly move the project forward."

Coversure

"The team have been incredibly accommodating, consistently driving the project forward with a collaborative approach. No request was ever too much, and they made a genuine effort to involve us at every stage of the process."

GHG Solutions

"The experience has been extremely positive from both a technical and learner perspective.The process of testing and uploading the SCORM files into our Workday platform was straightforward and well supported."

Howden Insurance Brokers (Health & Care)

"Being able to pick up the phone and speak to someone who understands both the system and the insurance context is incredible."

Steve Walton, Momentum

A clear process. A calm transition.

Every onboarding follows the same structured framework. You’ll always know what’s happening next, who’s responsible, and what we’re handling on your behalf.

Alignment & planning

We start with a structured kick-off to understand your firm’s structure, compliance

requirements, reporting needs, and preferred level of involvement.

Named contacts confirmed from day one
Timelines and ownership agreed upfront, no surprises
Reporting requirements scoped to your FCA obligations

Platform setup & configuration

We handle the technical groundwork , so your team doesn’t have to. The platform is built correctly from the start, not patched later.

Platform configuration, branding and communications
Content structure, permissions and reporting views
Content licensing options available for networks and larger firms

Data preparation & structure

This is often where transitions feel most daunting. We guide you through what’s needed, and where possible, we handle it.

User uploads and hierarchy structuring
Reporting alignment to your firm’s MI requirements
CPD history preparation and migration (where required)

Learning design & experience

We help shape how the platform will actually be used, by role, by seniority, by the firm’s regulatory profile.

Role-based learning pathways and competence trails
Manager reporting access configured to your MI needs
Self-managed or fully managed, your choice

Launch & early support

We don’t go live and step back. The first few weeks matter, we stay close when reassurance matters most.

Admin and manager briefings before go-live
Launch communications prepared and delivered
Ongoing support from a named relationship manager

"Zing is like our garden shed. All the tools are there. We give our members the keys and let them build learning pathways that suit their business and risk profile."

Steve Walton, Quality & Compliance Director, Momentum

Why onboarding with Zing365 feels different

Most CPD providers hand you a platform and a login. We stay involved, because the
relationship is the product.

Named contacts throughout

Michelle, Kay, Bradley and Isaac are referenced by name in client reviews. You know who to call. You get through to someone who knows your account, your structure, and your FCA obligations.

Insurance knowledge, not just platform knowledge.

25 years in the sector. Our team understands FCA competence requirements, AR network
oversight, and what defensible CPD evidence actually looks like, not just how to configure an LMS.

Reporting you can trust

FCA-grade MI, built specifically for competence evidencing, not just hours logging. Momentum’s previous provider produced different results from the same report run an hour apart. Zing doesn’t.

150+ live webinars included from day one

Expert-led, sector-specific, CPD auto-logged. Your team has access to a full calendar of live learning from the moment they’re onboarded, included in the Zing Total CPD subscription.

Common concerns — answered plainly

“Our team doesn’t have the capacity to manage a platform migration.”

“We’ve already invested in a platform — we’re not switching.”

“We already have a CPD provider.”

"The timing isn't right."

From decision to done, properly supported.

Tell us about your firm. We’ll show you exactly what switching to Zing365 would look like, the
timeline, what we’d handle, what we’d need from you, and how we protect your compliance position throughout.

Book a demo

"How much work is the switch going to create?"