Emotional Intelligence & Bias

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Details

Credits CPD:
Course Length:

Description

This module focuses on understanding and using emotional intelligence (EI) as an important aspect of any workplace professional.

This course will enhance the skills learned throughout the programme to understand how we can use and develop our emotional intelligence to be more effective in our approach to everyday situations.

Finally, the course will look at how we have bias and how they can hinder or advance our thinking, decision making and even our communication skills.

Objectives

  • Specify the five characteristics of emotional intelligence
  • Explain the importance of emotional intelligence for individuals and in leadership
  • Develop skills to improve your emotional intelligence
  • Recognise how to be assertive and when it is needed
  • Build confidence and improve impact when interacting with others

"We have been working with Zing365 over the last couple of months on building our new learning platform, they have been extremely accommodating – working with us to constantly move the project forward."

Coversure

"The team have been incredibly accommodating, consistently driving the project forward with a collaborative and solutions-focused approach.

No request was ever too much, and they made a genuine effort to involve my colleague and myself at every stage of the process."

GHG Solutions

"When it came to finding the right L&D platform for our organisation, the Zing365 platform stood out from all other providers and met all our needs in terms of functionality, features and benefits."

CCTA

"We have been working with Matt & Zing 365 for some time now and they are our preferred training provider.

The quality of material and content is excellent, and the delivery of the training by Matt is the best I have ever seen in a training environment."

Protect Commercial

“The mentorship and guidance throughout the process was invaluable and we highly recommend their services and look forward to working on future projects together.”

Crawford & Company

"We have all managed to improve our approach to our individual brokers and markets, all seeing successes.

Matt also did a follow up meeting with the team which allowed us to ask any questions on things that may not have gone as expected and, from that, we managed to improve yet again."

Kentro Capital Limited

"It’s always a pleasure working with Michelle, incredibly prompt replies, helpful progress reports and structured responses to keep us updated on concurrent projects and training sessions.

The trainer (Bernie) always gets very good reviews and I still remember her training years after attending.”

Clarion

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