Description

This course is designed for financial services professionals working in regulated firms such as insurance brokers and financial advisers. It will help you understand what the new rules mean in practice, where the boundaries sit, and what is expected of you.

Whether you work in a client-facing role, operations, or a support function, the standards covered in this course are likely to apply to you. Getting this right is not just about regulatory compliance, it is about understanding your personal responsibilities and contributing to a workplace where people are treated with dignity and respect.

If you are a manager, a team leader, or hold an SMF, please go to our course titled Non-Financial Misconduct (NFM) - For Managers and Team Leaders.

Objectives:

By the end of this course, you will be able to:

Explain what constitutes non-financial misconduct and why it is a regulatory concern for firms operating in financial services.
Identify behaviours that may constitute sexual harassment, bullying, or discrimination, and recognise how these can present in everyday workplace situations.
Describe what the new rules mean for you in practice, regardless of whether you work in a client-facing, operational, or support role. Explain the protections available to you if you experience or report misconduct, including victimisation and whistleblowing provisions.
Recognise what your employer's preventative duty means for the working environment you are entitled to expect.
Describe the steps you should take if you witness, experience, or become aware of inappropriate behaviour in the workplace.

"We have been working with Zing365 over the last couple of months on building our new learning platform, they have been extremely accommodating – working with us to constantly move the project forward."

Coversure

"The team have been incredibly accommodating, consistently driving the project forward with a collaborative and solutions-focused approach.

No request was ever too much, and they made a genuine effort to involve my colleague and myself at every stage of the process."

GHG Solutions

"When it came to finding the right L&D platform for our organisation, the Zing365 platform stood out from all other providers and met all our needs in terms of functionality, features and benefits."

CCTA

"We have been working with Matt & Zing 365 for some time now and they are our preferred training provider.

The quality of material and content is excellent, and the delivery of the training by Matt is the best I have ever seen in a training environment."

Protect Commercial

“The mentorship and guidance throughout the process was invaluable and we highly recommend their services and look forward to working on future projects together.”

Crawford & Company

"We have all managed to improve our approach to our individual brokers and markets, all seeing successes.

Matt also did a follow up meeting with the team which allowed us to ask any questions on things that may not have gone as expected and, from that, we managed to improve yet again."

Kentro Capital Limited

"It’s always a pleasure working with Michelle, incredibly prompt replies, helpful progress reports and structured responses to keep us updated on concurrent projects and training sessions.

The trainer (Bernie) always gets very good reviews and I still remember her training years after attending.”

Clarion

"Zing365 demonstrated a strong understanding of how learning content needs to function within corporate systems."

Howden Insurance Brokers

"Each module working exactly as expected on the first attempt."

Jensten Insurance Brokers

"They enabled us to integrate their content seamlessly into our learning tools and even helped by adding the JavaScript required for our completion-tracking."

AXA Ignition NBS

Non-Financial Misconduct

Make an enquiry

Details

Description

"We have been working with Zing365 over the last couple of months on building our new learning platform, they have been extremely accommodating – working with us to constantly move the project forward."

"The team have been incredibly accommodating, consistently driving the project forward with a collaborative and solutions-focused approach.

"When it came to finding the right L&D platform for our organisation, the Zing365 platform stood out from all other providers and met all our needs in terms of functionality, features and benefits."

"We have been working with Matt & Zing 365 for some time now and they are our preferred training provider.

“The mentorship and guidance throughout the process was invaluable and we highly recommend their services and look forward to working on future projects together.”

"We have all managed to improve our approach to our individual brokers and markets, all seeing successes.

"It’s always a pleasure working with Michelle, incredibly prompt replies, helpful progress reports and structured responses to keep us updated on concurrent projects and training sessions.

"Zing365 demonstrated a strong understanding of how learning content needs to function within corporate systems."

"Each module working exactly as expected on the first attempt."

"They enabled us to integrate their content seamlessly into our learning tools and even helped by adding the JavaScript required for our completion-tracking."

Similar Courses

Responsible AI: Embracing Compliance with AI In Mind

Appointed Representatives (ARs) Regulatory Responsibilities

Financial Conduct Authority - Contract Certainty

Website

E-learning content

Connect