Problem Solving & Decision Making

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This practical and participative module is suitable for managers who are involved in identifying, clarifying and solving organisational problems and need to have access both to a range of practical tools and techniques and interpersonal skills that will maximise effectiveness.

Problem solving and decision making is central to the management role. Problem solving is often seen as a learned skill and often it’s just a case of using a structured approach and allowing our brain to utilise different techniques. This session is designed to help create a structured approach to problem solving and decision making for managers that we all have the ability to use.

What we will cover

  • What do we mean by ‘problem solving and decision making’?
  • The elements of an effective problem solving and decision-making process.
  • Defining the problem, clarifying outcomes, identifying and exploring alternatives, choosing a strategy, implementing it and managing the follow up.The merits of group and individual problem solving.
  • Balancing intuition and analysis, creativity and logic, ‘gut feel’ and ‘hard facts’.

Practical problem-solving tools and techniques:

Selected problem solving and decision making tools will be explained, practised and their merits and applications to workplace scenarios considered by the group.

These can include:

  • Root cause analysis
  • Decision tables and decision trees
  • Nominal group technique
  • Matched pairs analysis
  • Force field analysis
  • Cause & effect
  • Payoff/implementation grids
  • Affinity diagrams & meta planning
Illustration - Tablet

By the end of this course you will:

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Describe the key elements in effective problem solving and decision making

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Select and use practical tools for defining, clarifying and solving problems

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Draw on a range of interpersonal skills and techniques to promote effective group problem solving and decision making

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Create and implement a personal action plan to enhance the effectiveness of their workplace problem solving and decision making as a manager

Make an enquiry

Ready to book? Simply complete the form with your details and we will contact you about the next available dates.

If you require further advice on the suitability of this course, please call our experts on 0117 248 2731

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ilm approved

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