Completing this course will give you an awareness of how the FCA expects firms to protect the interests of vulnerable consumers. It provides an overview of regulatory guidance on the Treatment of Vulnerable Customers which aims to ensure that vulnerable consumers are treated fairly and consistently across financial services sectors.
By the end of this course you will:
Be able to consider ways of managing vulnerable consumers
Coversure
No request was ever too much, and they made a genuine effort to involve my colleague and myself at every stage of the process."
GHG Solutions
CCTA
The quality of material and content is excellent, and the delivery of the training by Matt is the best I have ever seen in a training environment."
Protect Commercial
Crawford & Company
Matt also did a follow up meeting with the team which allowed us to ask any questions on things that may not have gone as expected and, from that, we managed to improve yet again."
Kentro Capital Limited
The trainer (Bernie) always gets very good reviews and I still remember her training years after attending.”
Clarion
Zing365 has been a leading provider of training & development services to the UK insurance market since 2000 and is based in Bristol, England.
