Vulnerable Customers

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Completing this course will give you an awareness of how the FCA expects firms to protect the interests of vulnerable consumers. It provides an overview of regulatory guidance on the Treatment of Vulnerable customers which aims to ensure that vulnerable consumers are treated fairly and consistently across financial services sectors. 

By the end of this course you will:

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Be aware of the nature of vulnerable consumers and appreciate why this is important

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Understand the way this subject is approached by the FCA

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Gain insights into ways in which vulnerability might be detected

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Be able to consider ways of managing vulnerable consumers

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Ready to book? Simply complete the form with your details and we will contact you about the next available dates.

If you require further advice on the suitability of this course, please call our experts on 0117 248 2731

APCC Affiliate
ilm approved

Ready to change the way you work?