Introduction to Claims Handling

This course is designed to give an insight into claims handling and the various parties involved during the claims journey. During the session, we will look at the different ways in which indemnity can be applied, and how Insurers can recover their outlay, along with common reasons for declinatures. We will also look at the regulatory and legislative environment that impacts claims handling.

• Understand the legal requirements for an insurance claim to be made.• Recognise the different parties to a claim, and the role of the claims team.• Identify the regulation that relates to claims handling