Problem Solving and Decision Making

Decision making and problem solving is often seen as a learned skills and often it’s just a case of using a structured approach and allowing our brain to utilise different techniques. This session is designed to help create a structured approach to problem solving and decision making that we all have ability to use. The course aims to enhance the appreciation of problem solving and decisionmaking techniques so that learners can approach the problem creatively with a flexible approach to applying them in the workplace.

• Describe the key elements in effective problem solving and decision making• Select and use practical tools for defining, clarifying and decision making • Daw on a range of interpersonal skills and techniques to promote effective group conduct • Create and implement a personal action plan to enhance the effectiveness of their workplace problem solving and decision making as a manager