An overview of Conflicts of Interest

Conflicts of interest can arise in many areas of insurance broking, from product selection and remuneration to client relationships. The FCA expects firms and individuals to recognise, manage, and mitigate these risks to ensure fair treatment of customers.This practical session provides insurance brokers with a clear overview of what conflicts of interest are, why they matter, and how to handle them in line with FCA requirements. You’ll gain actionable insights to strengthen compliance, maintain client trust, and avoid the risks of regulatory breaches

-Understand what constitutes a conflict of interest.-Identify where and how conflicts can arise in client relationships, remuneration structures, and product distribution.-Interpret the FCA’s rules and principles on managing conflicts of interest and their link to good customer outcomes.-Recognise how proactive conflict management supports compliance, reduces risk, and builds stronger client relationships