Cert CII (IF1) - Session 10 (Complaint Handling)

There may be circumstances where purchasers of insurance contracts feel that they have not been treated with appropriate care, and may have either been mis-sold an insurance policy or disagree with the outcome of a claim (as just two examples). During this session, we will explore how disputes may arise and how insurers and agents must act in the best interest of the purchaser.

-Describe the financial services regulatory requirements to handle complaints-Explain the purpose of the Financial Ombudsman ServiceRecognise how disputes may be resolved