Professional Development

Managing people who use AI raises questions that using it yourself does not. You are answerable for work you did not write, produced with tools you may not have chosen, by people who may not have told you they used them. This session is about that layer of responsibility - knowing what your team is doing, reviewing what comes to you, and setting expectations that people will actually follow.

It builds on the core AI in Practice session, so delegates arrive already knowing how these tools behave and where the risks sit for an individual user. The focus here is the oversight that sits on top - what you are accountable for, how to have a useful conversation about tools nobody approved, what to ask when a report lands on your desk, and how to use AI safely in your own management work, including one-to-ones, appraisals and recruitment, where the information involved is about your own people.

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Objectives

• Explain what you are accountable for when the people you manage use AI and relate it to the conduct standards that apply to them.
• Recognise where AI is being used in your team and open that conversation without driving it further out of sight.
• Review work you did not produce, asking the questions that reveal whether AI-assisted output has actually been checked.
• Apply data protection and fairness standards to your own use of AI in people management.

AI is already part of everyday work, whether anyone has made a formal decision about it or not. This half day session is about using it well - getting real value from these tools while avoiding the problems that come from using them carelessly. The focus is on how people use AI rather than on the tools themselves, so it works whatever systems your firm has approved. It is practical and discussion-led, with delegates working through real examples.

The day covers the three foundations of AI literacy, knowing where AI is already present, judging when to rely on it and having the confidence to question what it produces. It then turns to the areas carrying most risk in a regulated firm - what can and cannot be entered into a tool, how AI-assisted work reaches customers, and the fact that anything leaving your desk carries your name rather than the tool's.

Firms differ in what they allow, so we do not tell delegates which tools to use. They leave knowing what to look for in their own firm's policy, and what to do if something goes wrong.

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Objectives

• Apply a structured test to decide whether a given task is suitable for an AI tool.
• Identify the data protection risks in a proposed use of AI, and state what must not be entered into a tool and why.
• Review AI-assisted work for accuracy, tone and understanding before it is relied on or sent.
• Recognise what their own firm's policy requires of them, and what to do if something goes wrong.

This module focuses on understanding and using emotional intelligence (EI) as an important aspect of any workplace professional.

This course will enhance the skills learned throughout the programme to understand how we can use and develop our emotional intelligence to be more effective in our approach to everyday situations.

Finally, the course will look at how we have bias and how they can hinder or advance our thinking, decision making and even our communication skills.

Objectives

• Specify the five characteristics of emotional intelligence
• Explain the importance of emotional intelligence for individuals and in leadership
• Develop skills to improve your emotional intelligence
• Recognise how to be assertive and when it is needed
• Build confidence and improve impact when interacting with others

Each person you meet is unique. They bring different styles, needs and expectations. In these differences lie great strength! Using the Insights Discovery workshop will allow individuals and the team to understand and appreciate these differences.

By understanding more about yourself, about others and how to bring together and build upon those different strengths, we can help you to achieve organisational, team and personal goals. This fast-paced, interactive and fun session will help you understand and improve the communication and interpersonal dynamics within your team.

*There is an additional cost for having full Insights Discovery© profiles. Profiles will need to be completed to run this course.

Objectives

• Understand your personal style and how you may be seen by others
• Recognise your strength and understand how you can utilise them to be more effective
• Recognise others’ behavioural styles and learn how to respond to their needs
• Identify how adapt your behaviour to build relationships & influence others

You may be surprised at how many things form your reputation. It can include
your professional skills, communication with colleagues and even how you show
up at office parties. In the same way, as a company brand contributes to success
in the market, building your personal brand at work can help to bring you success
in your career.

Constant self-improvement of your individuality maximising your strengths, and
interaction within the company will create a strong reputation. Your personal
brand will help to open doors to future opportunities. When people feel like they
know who you are and what you stand for, they’re more likely to trust you.

Objectives

• Create a personal SWOT Analysis to help discover your personal brand to answer the question “Who am I?”
• Identify strategies to build your internal and external networks
• Develop a personal development plan to put get ‘Me PLC’ out into the industry
• Discover the 7P’s of Networking

Understanding how you can manage your day and complete your tasks is a keyskill in today’s multifaceted world of work. There is change almost every day and this can be unsettling for some. Managing yourself has never been more important, especially in a world of hybrid working.

This course will help identify why your unique skills are so valuable. In this session you will discover how you utilise the time you have and how small changes can create a more controlled and effective you. With a growth mindset, understanding you and the environment that best supports you, discovering how effective you can be will help you achieve more and do more.

Objectives

• Identifying and removing distractions
• Learn how to set, manage and measure daily goals
• Recognise the triggers that keep yourself motivated
• Identify how to overcome barriers and set good habits
• Identify your blind spots through receiving feedback

Our comprehensive training session delves into vital topics to enhance your workplace ethics and standards. Explore workplace integrity, ethical principles, and codes of conduct crucial for a thriving work environment.

Learn the art of setting and respecting boundaries, fostering diversity, equity, and inclusion (D&I), and creating a sense of belonging at work. Discover the pivotal role of Environmental, Social, and Governance (ESG) standards in today's professional landscape. Elevate your career by embracing these essential professional standards and practices.

Objectives

• Recognise the importance of ethical behaviours and adhering to the company’s code of conduct
• Learn effective strategies to set & maintain appropriate boundaries in professional interactions
• Explore the significance of fostering an inclusive workplace to create a sense of belonging
• Understand the role of ESG standards in contemporary professional practices

This module focuses on developing effective communication skills across a variety of mediums. It will also help you to have a positive awareness of your own personality and the impact you have on others.

This course will explore the impact that our communication has on others, utilising the Insights Discovery © Model to identify the best methods of communication to the people that we meet daily. We will also identify the impact that verbal and non-verbal communication has on others, and explore the barriers that are faced when communicating, to help make the right choice based on the message that is being communicated.

Objectives

• Demonstrate effective use of proactive communication skills
• Explore active listening techniques
• Understand how to adapt your communication according to your recipient
• Obtain feedback from others and provide feedback to others