Just In Time learning: what it is, when it works, and how it fits your CPD programme.

Most people in insurance CPD know about webinars, full e-learning courses, and instructor-led training. Fewer know that Zing365 also offers something different: a library of 10-minute compliance modules designed for the moments when a full course isn’t what’s needed.

That’s Just in Time learning. JIT. This is what it is, how it works, and where it sits alongside the rest of a well-built CPD programme.

With the removal of the prescribed 15-hour CPD minimum, there is now more emphasis on a firm’s own judgement on what appropriate training looks like for each role. The firms responding well aren’t doing less — they’re thinking more carefully about which format serves which need.

What JIT actually means

JIT isn’t new. The concept came from Toyota’s manufacturing operation in the 1970s: parts arrive exactly when they’re needed, not weeks in advance gathering dust. The L&D world borrowed the principle. Deliver the right knowledge at the point of need, not months before someone encounters the situation in practice.

In insurance terms, that looks like a 10-minute Gifts & Hospitality overview the week before your team attends a market event. A Vulnerable Customers refresher before a client-facing role begins. An Introduction to the FCA for someone stepping into a regulated oversight position for the first time.

Not a half-day workshop. Ten minutes. The right topic. Right now.

JIT as part of a blended programme

JIT isn’t a replacement for structured learning, and it’s not designed to be. Instructor-led sessions, live webinars, and full e-learning modules build technical depth, sector fluency, and the kind of understanding that takes time to develop. That value is real and it doesn’t change.

What JIT adds is flexibility. It works best as an annual refresher for staff who completed the full course last year. It’s useful when someone needs a focused overview of a specific topic before a situation arises. It means the training calendar can flex around the people in it, not the other way around.

The right format for the right moment. That’s the principle.

What Zing365’s JIT library covers

Our Just in Time courses are built around key compliance obligations that arise in predictable, recurring situations across the insurance sector:

• Anti-Money Laundering — annual refresher for client-facing roles
• Conflicts of Interest — relevant whenever market relationships and commercial decisions intersect
• Gifts & Hospitality — practical guidance before events, renewals, client entertainment
• Introduction to the FCA — the right starting point for anyone new to a regulated role
• Whistleblowing — an obligation firms must evidence, not just policy-document
• Data Protection Act 2018 — an annual refresher on key data handling obligations
• Individual Conduct Rules (COCON) — a focused overview of personal accountability requirements
• Vulnerable Customers — timely guidance before client-facing roles and renewals
• The Consumer Duty — a refresher on outcomes-focused obligations for the whole firm

Each course takes 10 minutes. Each one sits inside the Zing365 platform alongside your broader CPD programme — webinars, full e-learning modules, offline CPD — so completions are tracked, logged, and your reporting view stays complete.

JIT courses can also be scheduled as part of a Learning Journey, so they reach the right people at the right point in the year, not just when someone thinks to look.

How Zing365 supports the full blend

Zing365 is built around the idea that no single format does everything. 150+ live webinars a year for market insight and peer discussion. 200+ e-learning courses for technical depth and breadth. Instructor-led bespoke programmes for leadership and complex skills development. And now a growing library of 10-minute JIT modules for targeted refreshers and timely overviews.

All of it sits inside the same platform. All of it tracked, logged, and visible in one reporting view.

As Steve Walton, Quality & Compliance Director at Momentum, put it: “Zing gives us confidence — not just in learning, but in our ability to demonstrate competence properly. That’s critical for us as a network.”

Where to start

If you manage CPD for an insurance firm and want to explore how Just in Time learning fits alongside your existing programme, the Zing365 team can walk you through what that looks like in practice.

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See how JIT learning sits inside the full Zing Total CPD platform — book a demo with the team.