While customer service channels like social media and live chat are increasingly popular, the humble phone remains relevant. Why?
For starters, delivering customer service over the phone allows reps to have detailed and personalized conversations with customers. A phone call also offers the most convenient way to raise follow-up questions—which can then be answered right away. And good phone service demonstrates professionalism and gives customers more reason to trust and respect your business.
Conversely, consider the impression a bad phone call can leave. A phone interaction that turns rude or is impersonal or just generally inefficient can keep customers from coming back. And that is more than enough reason to boost your customer service phone skills.
In this lesson, you’ll learn tips to master customer service phone calls and see how business owners can put these strategies into action.