Summary Unnecessary and unproductive meetings waste significant time in the workplace. Yet we all rely on meetings to communicate and collaborate with our teams, colleagues, and customers regularly. This course provides a guide to effective meetings—from both the...
Summary Do you enjoy helping others? Do you have the time, energy, and desire to take on a new challenge? Are you highly experienced or skilled in your field? If you answered “Yes,” to all of these questions, then you may be a good candidate for mentoring....
Summary What does it mean to have integrity? And what role does it play in career advancement and job satisfaction? These questions make up the heart of this course on workplace integrity.By the end of this course you will:Consider the benefits and challenges of...
Summary When faced with an unfamiliar problem, where do you start? By assessing the issue and possible solutions? By jumping into action with the first strategy that comes to mind? Or, by simply avoiding the situation, hoping it resolves itself? We all take...
Summary Effective communication can benefit every aspect of our life, whether in the workplace, on the domestic front or in our social life. We are naturally social, we have a basic need to interact and be accepted by others, so why do we sometimes miss the mark on...
Summary There is nothing worse than blank faces or people checking their phones when giving a business presentation. You want to engage your audience and unite, persuade, or drive them to action—but how? In this course, you will learn how to create and deliver...
Summary This course will give you an understanding of why customer care is so important to the success of a business and provides an explanation of the skills necessary to provide a great customer experience.
Summary Expert communication skills and exceptional customer support go hand-in-hand. Whether you are answering questions, resolving problems, or developing rapport with client—a positive experience starts with friendly, empathetic, and effective communication. In...
Summary Ever feel stressed at work? How do you react to high-pressure situations? Is burnout a threat to your well-being and productivity? The truth is that we are all prone to stress, pressure, and burnout. Understanding what they are and how they work helps us...
Summary This e-learning course on Display Screen Equipment (DSE) is designed to provide employees with the knowledge and skills they need to safely and effectively use DSE in the workplace. The course covers the legal requirements and regulations related to DSE use...
Summary Good ethics are good business. Yet sometimes we all struggle to do the right thing in the workplace. Maybe we feel stressed or overwhelmed, and the easier option becomes more attractive. We could also be afraid to speak up—or just unsure what the ethical...
Summary Feedback is essential for growth. It helps us understand the impact we are making in the workplace, how others see us, and how we can improve. But giving feedback is not always easy. And if the thought of it makes you uneasy, you are not alone. So, how do...
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