Summary Great leaders bring out the best in their teams. They inspire people to action, boost group cohesion, and cultivate an environment of consistent, high-quality performance. But no two teams or situations are the same. So, how do these leaders do it? The...
Summary Companies depend on great leadership for success and longevity. Leadership takes many forms and encompasses a number of characteristics. In the workplace, leaders aren’t just responsible for the bottom line. They set the tone for fair and ethical behaviour,...
Summary Your team is your greatest asset, and as a manager, you’re responsible for their success—yet the roadmap to achievement is often murky. In this course, you’ll learn how to talk to employees about their values and goals, identify gaps in your team’s skills,...
Summary Feedback is essential for growth. It helps us understand the impact we are making in the workplace, how others see us, and how we can improve. But giving feedback is not always easy. And if the thought of it makes you uneasy, you are not alone. So, how do...
Summary Building and retaining a diverse team increases innovation, creativity, and productivity. Even so, many of us are unaware of how unconscious bias impairs our efforts to build such a team. In this course, you’ll discover how unconscious bias can lead to...
Summary A good job interview empowers you to make smart hiring decisions. But a great job interview convinces top talent to work for your company over competitors. In this course, you’ll learn how to conduct exceptional job interviews—from preparation to follow-up....
Summary Can you identify your emotions and understand why they are happening? What about the emotions of others? Are you skilled at spotting and responding to their cues? Those with high emotional intelligence readily recognise their feelings, manage their...
Summary What is motivation? It’s what makes you spring out of bed in the morning or smile when you see who’s calling. It makes you willing to put in a long day to close that sale. In short, motivation is the reason you do what you do. Motivation comes from...
Summary Performance management is people management. An ongoing process to align individual and company goals, performance management helps make both the individual employee and the overall business more successful. Performance management is a cycle. It begins with...
Summary At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly. In this course, you will learn common sources of discord and some typical...
Summary Using interactive materials and compelling stories, this comprehensive course covers how employees and managers can build and maintain a respectful workplace that’s free of harassment and discrimination. By the end of this course you will:Recognise what a...
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