Summary
This highly practical 2-day seminar will boost your consulting skills and dramatically improve your ability to get things done right, fast and first time.
The workshop is designed to help those with little or no prior consulting experience and will enable you to employ a range of skills and techniques to consult with customers and deliver solutions.
What we will cover
- What is consultancy?
- Understanding customers needs using diagnostic skills and analytical tools
- Stakeholder analysis and management
- Considering solutions, costs and returns on investment
- Important ways for you to ‘add value’
- How and when to use ‘Expert’ and ‘Process’ modes
- How to gain customers commitment to action
- Engaging business teams in the change process
- How to overcome inertia and maintain momentum
- Assessing your project’s Critical Success Factors
By the end of this course you will:
Understand how to build highly productive working relationships with internal and external managers and ‘customers’
Develop lasting solutions your internal and external customers or stakeholders will ‘own’
Apply the skills and techniques to influence those ‘difficult’ people
Use professional consultancy tools and techniques that really work
Boost your ‘Emotional Intelligence’ to read your customer and get what you want
Gain a broader business perspective and speak the high-impact business language of your stakeholders
Overcome resistance and build lasting commitment to action
Leverage your expertise as an internal consultant or service provider and reposition your team as a value-adding business partner
